Frequently asked questions

About SurgNet

The questions supply chain teams ask us, answered plainly. Anything we missed? Email us.

Who handles my request?

Howard Medical runs SurgNet and is your sales contact. We use supplier catalogs to help find the surgical supplies you need and check the specific offer before proceeding.

A catalog entry does not establish current stock, product condition or suitability for your facility. Howard confirms the exact product and proposed purchase details with you.

How do I request an item?

Search by item number, manufacturer or description. Use the sourcing inquiry option or email sales@howardmedical.com with the item numbers, quantities and delivery needs. Our team will confirm the proposed order with you before purchasing or invoicing.

Submitting a request does not reserve stock or complete a purchase. Howard confirms availability, exact product and pack size, condition, expiration dating, final pricing, freight, tax and payment arrangements. Review and accept those details before purchasing and invoicing proceed.

Are catalog prices and quantities final?

No. Catalog information comes from supplier sources and can change. A listing is available for a purchase request only when its supporting offer evidence passes our review requirements. Items with missing or outdated information remain sourcing inquiries.

Howard checks the current offer for your request. Use the final confirmed quote, including freight and tax, when deciding whether to purchase.

Do I need an account?

You can browse the catalog and email sales about products without an account or purchase-history export. An account provides personalized comparisons and request history.

Email sales@howardmedical.com to arrange account setup.

How do personalized comparisons work?

Contact sales to arrange a review of a purchase-history export. Item numbers, manufacturers, quantities, purchase units and prices help us compare your purchases with supplier offers. Please exclude patient information.

Product identity, pack sizes, the purchase-price basis and supplier offer evidence need to support a comparison. A matching item number alone does not establish a saving or guarantee availability.

What if an item I buy isn't matched?

Send sales the manufacturer, exact item number, quantity and delivery needs. We can check sourcing options even when the catalog has no reviewed offer for that item.

Please identify any required product variant or equipment compatibility. Your facility should review the exact proposed product before approving a purchase.

How do payments work?

The process is request, confirm, then invoice. Sales will review proposed payment arrangements with you before you approve the purchase. Submitting a website request does not charge a card or establish credit terms.

What's the returns policy?

Ask sales to review the proposed return, cancellation, damage and defect terms for your specific order before you approve it. Do not assume a return window, refund, fee or final-sale rule from a catalog listing.

What about expiration dating?

A supplier file may contain lot and expiration information, but those details must be checked for the specific stock proposed for your order. Missing dates are not confirmation that a product has no expiration.

Tell sales any minimum remaining shelf-life requirement and when you need delivery. Review the proposed dating before approving the purchase.

Will this cause a problem with my GPO?

Your facility should check its purchasing agreements and approval requirements before accepting a quote. A SurgNet listing does not determine whether a purchase meets your GPO or other contract obligations.

What do you do with my purchasing data?

Purchase-history data supports product matching and your personalized comparisons. Send only business purchasing information needed for that work. Do not send patient information.

See the security page for account access and data-handling information. Contact sales to review privacy questions before sharing files.

What does SurgNet cost to use?

Contact sales to confirm any proposed service or order charges. Final product pricing, freight, tax and payment arrangements are reviewed before you approve a purchase.

Still have questions?

Our sales team can help with products, account access and proposed order terms.

sales@howardmedical.com